Last Updated: 10/17/2025

Welcome to Twisted Oak Tree Co. ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website www.twistedoaktreeco.com and any related services we provide, including tree removal, trimming, stump grinding, and consultations (collectively, the "Services").

By accessing or using our Site or Services, you agree to these Terms. Please read them carefully before proceeding.

1. Use of Our Website

You agree to use our Site only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit anyone else’s use or enjoyment of the Site. You may not:

• Use the Site for any fraudulent or illegal activity;

• Attempt to interfere with the proper functioning of the Site;

• Copy, modify, or distribute any content from the Site without permission.

2. Quotes and Estimates

When you request a free quote through our Site, you agree to provide accurate and complete information, including your name, contact details, and property address.
Quotes are provided based on the information you submit and are subject to change after an in-person inspection. No work is guaranteed or scheduled until a written agreement or work order is signed.

3. Service Appointments

Once a service date is confirmed, we will make every effort to complete the work as scheduled. However, due to weather conditions, equipment issues, or safety concerns, we reserve the right to reschedule or delay services.
We will notify you as soon as possible in the event of any changes.

4. Payment Terms

Payment is due as agreed upon in your service proposal or invoice. We accept cash, zelle, or card.
Failure to make payment may result in additional fees, collection costs, or legal action.

5. Liability and Safety

Tree work involves inherent risks. Our team is trained and insured to perform services safely and professionally. However, we are not responsible for:

• Pre-existing damage to property or landscaping;

• Hidden underground utilities or obstacles not disclosed to us;

• Damage resulting from acts of nature beyond our control.

We reserve the right to refuse or postpone work if unsafe conditions exist on the property.

6. Cancellations

If you need to cancel or reschedule a service, please notify us at least 24 hours in advance.
Repeated cancellations or no-shows may result in fees or refusal of future services.

7. Intellectual Property

All content on this Site — including text, logos, graphics, and images — is the property of Twisted Oak Tree Co. and protected by copyright and trademark laws.
You may not use, reproduce, or distribute any part of this Site without our written consent.

8. Privacy

Your privacy is important to us. Information collected through the Site (such as name, phone number, email, or address) is used solely to provide quotes, schedule services, and communicate with you.
For full details, please review our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law, Twisted Oak Tree Co. is not liable for any indirect, incidental, or consequential damages arising from your use of our Site or Services.
Our total liability for any claim related to our Services will not exceed the amount paid by you for those Services.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
Any disputes arising under these Terms will be resolved in the courts of Osceola County, FL.

11. Changes to These Terms

We may update or modify these Terms at any time without prior notice. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
Continued use of our Site or Services after such changes constitutes your acceptance of the new Terms.